Shipping Policy – Asto

Last updated: November 22, 2025

At Asto, we are committed to offering a premium, reliable, and transparent shipping experience.
All shipments are automatically covered by full insurance, including loss, theft, and damage.

---

1. Shipping Zones

We ship worldwide.

Shipping rates vary depending on the destination and are detailed below.

---

2. Processing & Delivery Times

Order Processing

• Processing time: 12 to 24 hours

• Shipments are made Monday to Friday
  

Estimated Delivery Times

• Standard delivery: 5–10 business days depending on the destination
  Delivery times may vary based on local carriers, peak periods, or customs processing.

---

3. Shipping Rates by Region

🇫🇷 France

• €4.99 for orders under €100

• Free shipping on orders over €100

---

🇪🇺 European Union (EU – 26 regions)

• €4.99 for orders under €100

• Free shipping on orders over €100

---

🇬🇧 United Kingdom

• £5.99 GBP for orders under £100 GBP

• Free shipping on orders over £100 GBP

---

🇺🇸 United States

• $6.99 USD for orders under $100 USD

• Free shipping on orders over $100 USD

---

🇨🇦 Canada

• $7.99 CAD for orders under $100 CAD

• Free shipping on orders over $100 CAD

---

🇦🇺 Australia

• $7.99 AUD for orders under $100 AUD

• Free shipping on orders over $100 AUD

---

🇳🇿 New Zealand

• $7.99 NZD for orders under $100 NZD

• Free shipping on orders over $100 NZD

---

🌍 International (34+ countries: UAE, Hong Kong, etc.)

• €9.99 for orders under €100

• Free shipping on orders over €100

All countries not listed above automatically fall under the International zone.

---

4. Shipment Tracking

Once your order is shipped, you will receive:

• Your tracking number

• A direct tracking link

• An estimated delivery date

Tracking activation usually takes 24–72 hours, depending on the carrier.

---

5. Taxes & Customs Duties

Orders shipped outside the European Union may be subject to additional fees (custom duties, local taxes).
These fees are the customer's responsibility.

---

6. Incorrect or Incomplete Address

If a parcel is returned to us due to an incorrect or incomplete address:

• Reshipping fees may apply.

• No refund will be issued until the parcel is successfully returned to our warehouse.

---

7. Insurance Included

All orders are insured against:

• Loss

• Theft

• Damage during transit

If an issue arises, please contact us within 7 days after the estimated delivery date.

---

8. Support

For any shipping-related questions, you can contact us:

📧 support@asto.co
Our team will respond within 24 hours.